CASE STUDY: Tactile, Falcon Software boost hospitality efforts

Posted by tactile-admin 27/05/2019 0 Comment(s) News Tactile,

 

Whether you’re running a restaurant, retail store, sports club or conference venue you need the right technologies and systems in place to get the job done. Especially as customers and employees become more picky about the experiences they have when visiting a store.

 

Falcon Software specialise in point-of-sale hardware and software for the hospitality space and are always on the hunt for the best possible solutions to meet their customers’ needs.

 

According to Christo Struwig, Falcon Software’s IT director, the team has tested numerous products on the market but have often experienced compatibility issues with different operating systems or have found that the hardware doesn’t work effectively with some of the peripherals they supply to clients. When you use sub-quality hardware and inferior All-in-One PCs, chances are that sales won’t run as smoothly as they should, he says. This kind of thing can cause customers to spend less money and may even mean that they don’t visit your bar or restaurant again in the future. “Thankfully, none of these issues have been experienced with the products from Tactile.”

 

Within the hospitality and restaurant space, pricing can be an issue, explains Mauro Mercuri, group director for the Tactile Technologies Group. These businesses need well priced units that are highly reliable and require little to no on-site support. It is also critical that your hardware supplier keeps an eye on the latest trends, he adds. We recently appointed a product and supply manager based in Taiwan who is perfectly positioned to help us be on top of all the latest happenings in the technology industry.

 

The service we’ve received from Tactile has been great, concludes Struwig. “If there is a problem they’re always available to assist us immediately. This makes our job so much easier because we know that we are supplying superior products and should there be any issues they will always do their best to get things sorted out as quickly as possible.”

 

About Tactile Technologies

Established in 2001, Tactile Technologies focuses on touch screen-, auto-id- and payment technology. With offices in South Africa (Johannesburg, Cape Town and KZN), Belgium and Taiwan, Tactile distributes a number of industry leading brands such as CITIZEN, Elo, FEC, POSBANK, SNS and others. For more info visit www.tactiletechnologies.com

 

About Falcon Software

Falcon Software was established in 1987, in Cape Town South Africa. The software brand aims to provide the best possible products and services to a range of clients within the hospitality industry. Falcon Software specialise in Point-of-Sale Software and Hardware for restaurants, bars, deli’s, retail stores, golf or sports clubs as well as guest and conference management software. For more info visit www.falconsoft.co.za