Head of Customer Services – Gauteng

Posted by admin-dev 28/03/2022 0 Comment(s) Tactile Technologies Job Vacancies,

JOB DESCRIPTION

 

 The Head of Customer Services is an operational leadership role responsible for the development, continuous improvement and delivery of customer service and the development of operational requirements, process, and technology, to deliver key service outcomes for customers within the Tactile Technologies environment.

 The Head of Customer Services is responsible for identifying and developing processes and efficiencies for the customer and for leading/developing a team, who will deliver customer interactions across multiple channels, i.e., front, and back office.  Telephone.  Email. Online. Correspondence.

 

 

IMPORTANT INFO

Region: Gauteng

Salary: Market-related 

(Negotiable based on experience)

 

 

KEY AREAS OF ACCOUNTABILITY

 

 

  • Improve customer service experience, create engaged customers, and facilitate growth

  • Take ownership of customers issues and follow problems through to resolution

  • Set a clear mission and deploy strategies focused towards that mission

  • Develop service procedures, policies, and standards

  • Keep accurate records and document customer services actions and discussions

  • Analyse statistics and compile accurate reports

  • Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

  • Keep ahead of industry’s developments and apply best practices to areas of improvement

  • Control resources and utilise assets to achieve qualitative and quantitative targets

  • Adhere to and manage the approved budget

  • Maintain an orderly workflow according to priorities 

 

​MINIMUM REQUIREMENT

  • Proven working experience as a Customer Service Manager

  • Working knowledge of customer service software, databases, and tools

  • Awareness of the industry’s latest technology trends and application

  • A qualification in Business Administration or an equivalent in working experience

 

DEADLINE

All applications to be submitted by the 1st of April 2022

 

 

To apply, you are required to create your Flinker profile. You can follow this link:

 https://app.flink-app.com/auth/flinker-registration