Dear Partner


Thank you for giving us the opportunity to quote on your opportunity. We value our relationship
tremendously. In these times of ZAR volatility, we would like to clarify how we go about calculating our ZAR pricing for goods to be imported still.
You will likely see or monitor the ZAR/USD rate more than once a day on a variety of platforms. Unfortunately, when importing goods additional elements come in play and push the cost of procuring goods and foreign currency up.


Let’s go through a few scenarios and point out different elements and risks to manage.

1. Time between quotation and receipt of PO
Depending on size and type of your organization, there might be a window of days or even weeks between requesting a quotation from Tactile and the actual placing of an order. To cover the risk of the ZAR devaluating during this window we will add a 2.5% buffer. This still leaves Tactile exposed to risk however as long as the ZAR does not lose more than 2.5% value we will absorb the loss.

2. Forward Exchange Cover contract
In case we ourselves even have payment terms with the supplier selected, Tactile will take out what is
called a Forward Exchange Cover (FEC) contract. We basically work out when we aim to receive your payment and we align payment to the supplier accordingly. The cost of such a FEC contract varies depending on the length of the contract. The longer the lead time the higher the cost. We have no choice but to include this cost in our selling price. To work without FEC contracts these days is simply too risky looking at the volatility of the ZAR and current global conditions. If you can pay us in advance this cost will fall away.

3. Supply Chain Instability
Factors such as unexpected shortages of components and/or sudden unexpected implementation of
Covid-19 measures and any other global turmoil can play a factor on the cost of the foreign currency. These will lengthen the lead time of goods ordered which will result in a longer FEC contract (see point 2) and once again push up the cost of the currency used. This too Tactile can factor into its pricing. Again this cost can be eliminated if you can pay us in advance.

These 3 factors are very current and relevant and to safeguard our business we need to take these in account when working out our ZAR pricing.

Relationship Management

Please know we remain available to discuss the exchange rate calculation used.

Your account manager and our finance team are available to jointly work out a timeline and supply chain that is as cost effective as can be to both parties. If you are in possession of and wish to use USD or EUR, we can even consider transacting using our European office.

Our intent is not to obtain an additional gain of the foreign currency, our intent is to preserve our margin.


Thank you for understanding.

Address: Merano Place, 2nd Floor, 3 Sabie Street,
Cnr Mountainview and Bill Bezuidenhout,
Bloemhof, Bellville, South Africa

Telephone: +27 21 914 0819

Email:​ info.za@tactiletechnologies.com
Email:​  services.za@tactiletechnologies.com
Email:​  support.za@tactiletechnologies.com

Address: Unit 3, 9 Enterprise Close, Linbro Business Park, Johannesburg, South Africa

Telephone: +27 10 900 3991

Email:​ info.za@tactiletechnologies.com
Email:​ services.za@tactiletechnologies.com
Email:​ support.za@tactiletechnologies.com

Address: 5 Cranbrook Cres, La Lucia, Umhlanga, 4051, South Africa

Telephone: +27 31 569 3488

Email:​  info.za@tactiletechnologies.com
Email:​  services.za@tactiletechnologies.com
Email:​  support.za@tactiletechnologies.com

Address: Trichterheideweg 11, 3500, Hasselt, Belgium

Telefoonnummer: +32 478 786 623

E-mail: veronique@tactiletechnologies.com

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